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Entry Queries

When do entries open?

Entries for both the Glasgow and Edinburgh 2018 events are open now!

What are the different entry categories and prices?

Entry categories and prices are shown on each individual event page.

What qualifies entrants for a concession entry?

Concession entries cover entrants who are receiving benefit payments including DLA, Pension and Job Seekers allowance.

Will there be transport from the finish of the race back to the start?

YES for the Glasgow event, NO for the Edinburgh event. You can find transport information for each event on the individual event pages.

Are there baggage facilities available?

Facilities will be provided within the Start areas for the safe storage of your personal belongings. You can drop a bag at the Start and collect it at the Finish.

My running club isn’t listed? What should I do?

If you can’t find your running club listed in the drop down menu, please contact us using the form below and we can add it to the list for you. To update your running club at any time, all you need to do is alter your information in the ’My Info’ section of your ’My Details’ account.

When will I receive my running number?

All UK-based standard entrants will receive their running number in the post no later than the Friday before event day. If you do not receive it for any reason you can pick up a spare at the Help Desk within the Start Area on event day. If you are a late entrant then you will not receive your number in the post and will need to collect your number from the Help Desk on event day. Your number should be prominently worn to identify you as an authorised and insured participant. Please do not obstruct the running number in any way with coats/jackets/bags as this could prevent the chip from registering a time.

How can I tell if my entry is approved?

To check your entry status log on to your My Details account.

I haven’t received my confirmation email, what should I do?

Firstly, please check your spam. If you still can’t find it then please contact us using the contact form below. If you do find an email from us in your spam, please mark it as ’not spam’ or as a ’favourite’ to ensure that our communications get through to you.

I’m a late entrant. I did not receive my confirmation email?

The confirmation email is sent automatically after you pay for your entry. Remember to check your junk/spam folder for the email. If for some reason it is not there, just log into your My Details account, press the ’My Orders’ tab at the top of the page, and print this page showing the payment for your entry.

I want to enter more than one person into a Men’s 10K event, is this possible?

It is possible, however you need to create a separate My Details account for each runner and use a separate password for each entrant.

Can I defer my place until next year?

NO. Entries cannot be deferred towards future events.

Can I transfer my place to another runner wanting to do the same event?

NO. We don’t allow runners to transfer their numbers due to health & safety reasons.

Is there a minimum/maximum age?

Yes. Anyone aged 15 upwards can take part in the 10K so long as the individual is healthy enough to do so. There is no maximum age limit.

Which finishers T-shirt size should I choose?

Our T-shirt sizes are: S – 36″, M – 40″, L – 44″, XL – 48″. Please note that we pre-order t-shirts based on the size that you chose when you entered and is printed on your race number – please ensure that this is the size that you collect when passing through the finish funnels.

Can I enter if I have a medical condition?

If you have a medical condition that could cause you difficulties during or after the event, please first get clearance from your doctor to participate in the event. For your safety, it is advised that you do not participate in the event if you have had any sickness or symptoms in the past week.

Can I update my details?

You can update your address, password and email by logging in to your My Details account.

Can I withdraw my entry and be refunded my entry fee?

You are entitled to a refund if you notify us within 14 days of completing your entry. Thereafter there is no refund. Please see the Terms & Conditions for further details. Entries are not transferrable to another runner.

When will I receive my results?

A full list of provisional results will be published online on the results page of the website within 48 hours of the events. Results will become finalised after one week at which point full and final results will be made available to relevant parties for the purposes of verification for other events or for the updating of ranking systems.

When will I receive my merchandise?

If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.

I am not satisfied with my merchandise, how do I return it?

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.

Does my entry fee include a T-shirt?

Yes! You will receive a Men’s 10K quality wicking t-shirt once you’ve finished the 10K to wear with pride.

I’m female, can I take part?!

If you want to, go for it! The more the merrier.

Event Queries

What time do the runs commence?

Sunday 18th June 2017, Glasgow starts at 10am. Sunday 5th November 2017, Edinburgh starts at 10am. Please make sure you arrive 30 minutes before the run to take part in the warm up.

What if I require first aid on the day?

First aid will be stationed at the venue and will provide first aid if required.

My running number does not match the number on my timing chip, is this a problem?

NO. These numbers are not meant to match up so do not worry!

What do I do if I have not received my running number by race day?

Don’t worry, in the unlikely event that you have not received your running number before race day, you can collect a spare number from the Help Desk on the morning of the event.

Can I enter on the day?

No.

Can you give me some information about travel options on race day?

Transport options are available on the individual event pages.

How do I find out more about the individual courses?

For detailed course info please visit the individual event page for either Glasgow or Edinburgh. You will be able to view routes and information relating to directions, parking and more.

Can I walk the course?

Yes. You are welcome to complete the course at your own pace, however, there is a maximum time limit of 1 hour 45 minutes associated with each event, this is very inclusive as even completing the route at a relatively slow walking pace will see you finish within 1 hour and 45 minutes. If you plan to walk the whole distance we request that you allow runners to start in front of you.

Can I run in any of the events pushing a pram, buggy or wheelchair or using additional assistance such as walking poles?

No. We only permit runners and self propelled wheelchairs and handbikes on the event routes. Please do not plan to take part pushing any objects, carrying small children or using walking poles as this is not permitted.

Will there be pacers during the run?

Yes. There will be a team of four friendly pacers on the course. They will be running at 45 minute, 50 minute, 55 minutes and 1 hour finish time pace – so if your individual goal is to complete the course in one of these times, they can help you do this! There is an overall course limit of 1 hour 45 minutes so you can take it at your very own pace too.

How can I guarantee that I will be in the same start pen as my friend that I want to run with?

Unfortunately you can’t guarantee it and we can’t move you into the same start pen HOWEVER if you select a specific time as your predicted finish time, for example 49 minutes 44 seconds, there is a higher chance of being in the same pen than if you select a more commonly selected finish time like 50 minutes.

Can my dog take part?

No.

Can I take part in fancy dress?

Yes of course!

Is there a tracking app available to follow runners?

NO. There is no tracking app available.

What do finishers receive after the run?

Each runner will receive accurate chip timing, a quality wicking t-shirt, 10K training plan, great medal, event goody bag, results posted on the website within 48 hrs and sent to you via text immediately after the event, as well as a fantastic running experience!

Do I need to buy a bus ticket for my child?

Children under the age of five can travel for free provided they can sit on a parent’s knee and will not need their own seat on the bus.

Can I purchase a bus ticket on the day?

Yes. On the day tickets will be available but can only be paid for in cash.

Can I take my dog on the event shuttle buses?

No, only registered guide dogs will be permitted on the event buses.

How and when do I receive my bus ticket(s)?

Your bus tickets are available to download from you My Details account, 2 weeks before race weekend. Bus tickets WILL NOT be posted out to you.

Post-Event Queries

How do I leave my feedback from the event?

We welcome your feedback. Without it we cannot accurately tell which aspects you really liked and would like to see more of and which need improvement. Please log into your My Details account and click on the questionnaire link. Thank you.

Where are my results?

Full results can be found here. If you have a query with your result, please email us using the contact form below.

Why is my result now showing?

You will not have received a time if your chip was not worn on your race number as outlined in your Event Information Pack. If you lost, dropped or wore your chip incorrectly we will not be able to give you a time. 

What do I do with my timing chip after the event?

The timing chip is disposable, you do not need to return it to us.

I did not receive all the finishers items I should have after the race, how do I go about receiving these?

Please get in touch with us via the online contact form letting us know which item(s) you didn’t receive and we will arrange to have them sent out to you as soon as possible.

I’ve not collected my baggage from the baggage area, what should I do?

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide: – A detailed description of the bag and its contents – Your race number – Contact phone number

I have lost an item at the event what should I do?

Please use the contact form below to let us know, select the ’event information’ option. In your message please provide: – A detailed description of the item – Where you think you lost the item – Your race number – Contact phone number If the item is valuable we would recommend you file a police report. It is your responsibility to do this.

The distance on my GPS Device says I ran more/less than the event distance.

The course is measured by IAAF course certified measurers. GPS devices are not as accurate as many runners believe. Even if you had a perfectly accurate GPS device, you should expect it to record a distance slightly longer than the official length. For example, when you factor in the crowds and the water stops, it is nearly impossible to run the shortest possible path that the certifier takes when measuring the course.

When will I receive my Medal Insert order?

Each medal insert is individually engraved with your name and time. It usually takes 6-8 weeks post-event to receive your medal insert in the post.

When will I receive the merchandise I ordered?

If you have ordered any merchandise you will receive this within three weeks of your order. Overseas orders may take longer.

I am not satisfied with my merchandise, how do I return it?

If for any reason you are not satisfied with your merchandise you may return it within 15 days for exchange or refund providing the goods are unused. Please see our Merchandise Returns Policy for further details.

Are there shower facilities available at the finish?

No, the event does not provide shower facilities.
 

Contact Form

Your name

Email address

Event

Question type

Race Number

Message

If your query is regarding a possible inaccuracy in your result, please let us know your estimated finishing time, what you were wearing and if possible, the race number of somebody else you ran with. This allows our team to look back over video footage and ensure the accuracy of your result.

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